Fix sound or audio problems in Windows Fix microphone problems in Windows Fix audio issues when no sound plays from speakers or headphones in Windows Fix missing or undetected audio output device in Windows Fix audio stops working after a Windows update in Windows Fix low or quiet sound in Windows Fix distorted or crackling audio in Windows Fix app audio not working while system sounds work in Windows Update Audio drivers in Windows Fix Bluetooth problems in Windows Fix Bluetooth audio only playing in one channel Fix Bluetooth disappeared in Windows Troubleshoot Bluetooth not connecting in Windows Troubleshoot transferring files using Bluetooth Fix Bluetooth connected but no sound issue on Windows Bluetooth keeps disconnecting in Windows Update Bluetooth drivers in Windows Camera doesn't work in Windows Fix a missing Camera Roll in Windows Camera app shows error 0xA00F4244 NoCamerasAreAttached Manage cameras with Camera settings in Windows 11 How to use the Windows Camera app A driver can't load on this device Error codes in Device Manager in Windows Your CD or DVD drive is not recognized by Windows or other programs Fix printer connection and printing problems in Windows Troubleshooting offline printer problems in Windows Fix printer not found and printer not recognized errors in Windows Fix print job stuck in queue errors in Windows Fix printer stopped due to paper jam errors in Windows Troubleshoot slow printing issues in Windows Fix print spooler service not running errors in Windows Fix poor print quality in Windows (Blurry, faded, or streaked prints) Fix printing problems in Word, Excel, or other apps Fix printer driver compatibility issues in Windows Fix shared printer connection problems in Windows Fix USB-C problems in Windows Troubleshoot problems updating Windows Get help with Windows upgrade and installation errors Windows 10 Upgrade Assistant is stuck at 99% The notification \"What needs your attention\" displays during a Windows upgrade Find lost files after upgrading Windows Using the Windows Activation troubleshooter Solve PC problems remotely using Quick Assist You might be unable to send or receive files using Bluetooth in Windows when the Bluetooth connection is active, but the file transfer process cannot start or complete. When this issue occurs, you may see one of the following messages: Waiting for connection Bluetooth file transfer not completed File transfer is disabled by policy Bluetooth file transfer can fail due to incorrect Bluetooth settings, the device not being discoverable, restrictive file-sharing policies, incompatible encryption settings, outdated drivers, or issues with the Bluetooth adapter after a Windows update. The issue can also occur if the receiving device is not ready, the sending device is out of range or low on battery, or the device does not support the required Bluetooth file transfer protocol. Try the following troubleshooting steps to resolve the issue: Solution 1: Run the automated Bluetooth troubleshooter If you are using a Windows 11 device, start by running the automated Bluetooth troubleshooter in the Get Help app. It will automatically run diagnostics and attempt to fix this Bluetooth problem. Run the troubleshooter in Get Help Solution 2: Turn on Bluetooth and verify the device is in pairing mode Your Bluetooth device must be in pairing mode and within range of your PC. Turn on Bluetooth : Select Start > Settings > Bluetooth & devices . Turn on Bluetooth toggle. Turn on Bluetooth : Select Start > Settings > Bluetooth & devices . Turn on Bluetooth toggle. Make sure your Bluetooth device is in pairing mode and within range of your PC. Make sure your Bluetooth device is in pairing mode and within range of your PC. Move the device closer to your PC to ensure a stable signal. Move the device closer to your PC to ensure a stable signal. Solution 3: Remove and re-add the Bluetooth device If the device appears in the Bluetooth list but won’t connect, remove it and add it again. Select Start > Settings > Bluetooth & devices .

Locate the device and select More options ( … ) > Remove device . Select Add device , and then select the device from the list. Solution 4: Check File Transfer Settings Right-click the Bluetooth icon in the taskbar and select Receive a file to ensure that your PC is ready to receive files. Ensure your Bluetooth device is also in "discoverable" mode to send files. Solution 5: Enable file sharing for devices that use encryption Select Start > Settings > Network & internet > Advanced network settings . Select Advanced sharing settings and on the page that opens, expand All networks dropdown menu. Select 40- or 56-bit encryption dropdown option for File sharing connections . Windows uses 128-bit encryption to help protect file-sharing connections. Some devices don’t support 128-bit encryption and must use 40 or 56-bit encryption. Solution 6: Uninstall and Re-install Bluetooth Adapter Open Device Manager , select Bluetooth . Press and hold (or right-click) the Bluetooth adapter name and select Uninstall device > Uninstall . Select Start, then select Power > Restart . Windows will try to reinstall the driver. If Windows doesn't reinstall the driver automatically, open Device Manager , select Bluetooth . Press and hold (or right-click) the Bluetooth adapter name and select Scan for hardware changes . Solution 7: Check for Windows Updates Make sure your PC supports Bluetooth and that Windows is up to date. Select Start > Settings > Windows Update . Select Check for updates . Let it download and install any available updates. Solution 8: Restart your PC Restarting helps resolve temporary system issues affecting Bluetooth. Select Start > Power > Restart . You might be unable to send or receive files using Bluetooth in Windows when the Bluetooth connection is active, but the file transfer process cannot start or complete. When this issue occurs, you may see one of the following messages: Waiting for connection Bluetooth file transfer not completed File transfer is disabled by policy Bluetooth file transfer can fail due to incorrect Bluetooth settings, the device not being discoverable, restrictive file-sharing policies, incompatible encryption settings, outdated drivers, or issues with the Bluetooth adapter after a Windows update. The issue can also occur if the receiving device is not ready, the sending device is out of range or low on battery, or the device does not support the required Bluetooth file transfer protocol. Try the following troubleshooting steps to resolve the issue. Solution 1: Run the automated Bluetooth troubleshooter If you are using a Windows 10 device, start by running the automated Bluetooth troubleshooter in the Get Help app. It will automatically run diagnostics and attempt to fix this Bluetooth problem. Run the troubleshooter in Get Help Solution 2: Turn on Bluetooth and verify the device is in pairing mode Your Bluetooth device must be in pairing mode and within range of your PC. Turn on Bluetooth : Select Start > Settings > Devices > Bluetooth & other devices . Turn on Bluetooth toggle. Turn on Bluetooth : Select Start > Settings > Devices > Bluetooth & other devices . Turn on Bluetooth toggle. Make sure your Bluetooth device is in pairing mode and within range of your PC. Make sure your Bluetooth device is in pairing mode and within range of your PC. Move the device closer to your PC to ensure a stable signal. Move the device closer to your PC to ensure a stable signal. Solution 3: Remove and re-add the Bluetooth device If the device appears in the Bluetooth list but won’t connect, remove it and add it again. Select Start > Settings > Devices > Bluetooth & devices . Select the device, and then select Remove device . Select Add Bluetooth or other device , and then select the device from the list. Solution 4: Check File Transfer Settings Right-click the Bluetooth icon in the taskbar notification area. Select Receive a File to make sure your PC is ready to receive incoming files. Ensure that the sending device is set to discoverable mode. Solution 5: Enable file sharing for devices that use encryption Select Start > Control Panel . Select Network and Sharing Center . Select Change advanced sharing settings . In the All networks section, under File sharing connections , select Enable file sharing for devices that use 40- or 56-bit encryption . Select Save changes . Solution 6: Uninstall and Re-install Bluetooth Adapter Open Device Manager , select Bluetooth . Press and hold (or right-click) the Bluetooth adapter name and select Uninstall device > Uninstall . Select Start, then select Power > Restart . Windows will try to reinstall the driver. If Windows doesn't reinstall the driver automatically, open Device Manager , select Bluetooth . Press and hold (or right-click) the Bluetooth adapter name and select Scan for hardware changes . Solution 7: Check for Windows Updates: Make sure your PC supports Bluetooth and that Windows is up to date. Select Start > Settings > Update & Security > Windows Update . Select Check for updates . Let it download and install any available updates. Solution 8: Restart your PC Restarting helps resolve temporary system issues affecting Bluetooth. Select Start > Power > Restart . If you are facing a different Bluetooth issue, refer to Fix Bluetooth problems in Windows . Thank you for your feedback!