Hello, I am trying to recover my email w*********@hotmail.com, but I am unable to. One of the recovery methods is through another Gmail email, which sends the code, but it shows that "it has already been used" as soon as I enter the provided code. The other method is through a mobile phone number, which has been canceled, and I cannot recover it. However, the code works normally via the Gmail email, but Microsoft insists on the mobile phone. When I inform them that I no longer have access, they send me to password recovery, but it doesn't accept and says it has expired, asking me to try again later. I have been trying later for months. Managing personal Outlook.com account settings, security, and privacy Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. Anonymous 2024-12-17T06:31:56+00:00 Dear WESLEY DANIEL PRAXEDES MELLO, Thanks for your post in Microsoft Community. I understand your situation. I can explain your current issue, but I may not be able to help you resolve it. When you have two-factor authentication enabled, but you only have one method of verification, you will see the prompt shown in Figure 1: "Session expired." Your second screenshot indicates that your email has already been verified, which is why it is grayed out. You must use another method of verification to prove your identity. I understand that your account is very important to you, or you wouldn't have enabled two-factor authentication. If I could, I really would like to help you directly, but Microsoft does not allow us to do so. We have no permissions and cannot access user privacy information. I understand that when we want to recover an account, no one cares about the damn privacy agreement, but I really am helpless. You can only try to contact online support; they have higher permissions than us, but they may also face difficulties with account recovery. Here are the specific steps required to contact an online agent: Type " Contato – Suporte da Microsoft ", then type" Account Issue " in the search box Click on login at the bottom of the page and contact the support staff. Use another Microsoft account to sign in. Under " Products & Services ," select "Microsoft 365 & Office Options ." Under "Category", select " Manage Account Security ". Click on " Chat with Support Agent" . Next, fill out the contact information where the online agent can contact you. Please note: • Online chat is not supported for corporate/educational accounts. If you do not have a personal account, please create a new @outlook.com account to use it. • Online chat services are provided during local working hours on business days. Best regards Yolanda - MSFT | Microsoft Community Support Specialist 0 comments No comments Dear WESLEY DANIEL PRAXEDES MELLO, Thanks for your post in Microsoft Community. I understand your situation. I can explain your current issue, but I may not be able to help you resolve it. When you have two-factor authentication enabled, but you only have one method of verification, you will see the prompt shown in Figure 1: "Session expired." Your second screenshot indicates that your email has already been verified, which is why it is grayed out. You must use another method of verification to prove your identity. I understand that your account is very important to you, or you wouldn't have enabled two-factor authentication. If I could, I really would like to help you directly, but Microsoft does not allow us to do so. We have no permissions and cannot access user privacy information. I understand that when we want to recover an account, no one cares about the damn privacy agreement, but I really am helpless. You can only try to contact online support; they have higher permissions than us, but they may also face difficulties with account recovery.

Here are the specific steps required to contact an online agent: Type " Contato – Suporte da Microsoft ", then type" Account Issue " in the search box Click on login at the bottom of the page and contact the support staff. Use another Microsoft account to sign in. Under " Products & Services ," select "Microsoft 365 & Office Options ." Under "Category", select " Manage Account Security ". Click on " Chat with Support Agent" . Next, fill out the contact information where the online agent can contact you. • Online chat is not supported for corporate/educational accounts. If you do not have a personal account, please create a new @outlook.com account to use it. • Online chat services are provided during local working hours on business days. Yolanda - MSFT | Microsoft Community Support Specialist